Frequently Asked Questions -Involuntary Changes and Refunds｜Solaseed Air

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Involuntary Changes and Refunds

Frequently Asked Questions

Frequently asked questions about「Involuntary Changes and Refunds」

I selected the method of receiving compensation from receiving by bank transfer / receiving at Lawson /receiving at Seven Bank ATM, but I can not log into the exclusive website (the website for applying for bank transfer).
After selecting the method of receiving compensation, I was unable to log in the exclusive website (the website for applying for bank transfer) because I entered the incorrect login ID and password multiple times. What should I do?
By when should I apply for compensation?
In the process of receiving compensation, I got an e-mail describing “We have stopped the transfer procedure as it failed six times. Please contact us to get the transfer proceeded again.” What should I do?
I would like to apply for compensation other than accommodation expenses or transportation expenses. Where can I enter expenses?

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