Frequently Asked Questions

Click (tap) on the category link that you wish to view to display a list of relevant Q&As.

• Tickets
  • Fares
  • Reservations
  • Purchases
  • Seat Selections
  • Reservation Changes / Refunds
  • Receipt / Certificates
  • Involuntary Changes and Refunds
• Boarding
  • Airport / Check-in
  • Baggage / Pets
  • Online Check-in
  • Standby at Airport
• Customers Who Require Assistance
  • Customers Who Require Assistance
• Fligtht Status
  • Delay / Cancellation
  • Compensation
• In-flight Services
  • In-flight Services
• Solaseed Smile Club
  • Enrollment / Information Changes