Frequently Asked Questions -Involuntary Changes and Refunds｜Solaseed Air

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Involuntary Changes and Refunds

Frequently Asked Questions

Frequently asked questions about「Involuntary Changes and Refunds」

My flight was delayed / cancelled / diverted and I received a paper titled “About application for compensation.” What should I do?
I applied for compensation and entered the information on the “Customer Information Reference” screen, but an error occurred. Why dose it happen?
I applied for compensation and entered the confirmation number correctly on the “Customer Information Reference” screen, but an error occurred.
What are the confirmation number / passenger number / compensation application number necessary to apply for compensation?
I would like to apply for compensation also for my companion who made reservation with the separate itinerary.
I can not apply for compensation because I do not have e-mail address.
I can not apply for compensation because I do not have any of smartphone, tablet, or PC.
I can not apply for compensation because I am not sure any of the confirmation number, the passenger number, or the compensation application number.
I applied for compensation and got a contact informing that my application can not be treated / it is necessary to reapply because my application is imperfect, etc., but I do not know how to handle it.
I selected the method of receiving compensation from receiving by bank transfer / receiving at Lawson /receiving at Seven Bank ATM, but I can not log into the exclusive website (the website for applying for bank transfer).

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