Frequently Asked Questions -Reservation Changes / Refunds｜Solaseed Air

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Reservation Changes / Refunds

Frequently Asked Questions

Frequently asked questions about「Reservation Changes / Refunds」

I canceled my ticket reservation paid for with my credit card, but I have not been refunded.
Does the Refund Handling Fee and Cancellation Fee include consumption tax?
Can I change the passenger of the ticket?
I was unable to board my flight due to a sudden illness or injury. Can I make changes or claim a refund?
Is there a fare that allows me to change my reservation on the day of my flight even after purchasing a ticket?
I made a reservation with multiple people. Can I cancel the reservation or claim a refund for just some of the people in my group?
Can I change the route of my ticket?
An error occurs when I try to claim a refund with my credit card online. What should I do?
I reserved a flight under my maiden name. What should I do to change the name to my married name?
How can I get a refund on my ticket? And is there a deadline for the refund procedure?

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