Frequently Asked Questions
If my flight is canceled due to bad weather, when should I complete the refund procedure by?

Please complete the refund procedure within the following period.

Fares for which the reservation can be changed:
After a ticket has been purchased, a refund can be provided within 30 days as calculated from the day after the planned departure date for the reserved flight.

Fares for which the reservation cannot be changed:
After a ticket has been purchased, a refund can be provided within 30 days as calculated from the day after the planned departure date for the reserved flight.

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