If you are unable to travel due to illness, etc., we will take the following actions.
For details, please contact "Solaseed Air Reservation and Information Center".

* If you want to change your reservation or claim a refund, you will need to submit a medical certificate from a doctor clearly stating that you are unable to board the flight according to the original itinerary.
* You can change your reservation within 30 days counted from the day after the scheduled boarding date.
* We will not charge the Refund Handling Fee and Cancellation Fee associated with changes and refunds.