Frequently Asked Questions
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Frequently asked questions about「Involuntary Changes and Refunds」
- I can not apply for compensation because I do not have any of smartphone, tablet, or PC.
- I cannot apply because I do not know the number required for the compensation application.
- I applied for compensation and got a contact informing that my application can not be treated / it is necessary to reapply because my application is imperfect, etc., but I do not know how to handle it.
- I selected the method of receiving compensation from receiving by bank transfer / receiving at Lawson /receiving at Seven Bank ATM, but I can not log into the exclusive website (the website for applying for bank transfer).
- After selecting the method of receiving compensation, I was unable to log in the exclusive website (the website for applying for bank transfer) because I entered the incorrect login ID and password multiple times. What should I do?
- By when should I apply for compensation?
- In the process of receiving compensation, I got an e-mail describing “We have stopped the transfer procedure as it failed six times. Please contact us to get the transfer proceeded again.” What should I do?
- I would like to apply for compensation other than accommodation expenses or transportation expenses. Where can I enter expenses?
- If I board a connecting flight due to a canceled or delayed flight, will I still be rewarded the air miles for the flight I originally booked?
- If my flight is canceled due to bad weather, when should I complete the refund procedure by?
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