Frequently Asked Questions
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Frequently asked questions about「Involuntary Changes and Refunds」
- What is required when applying for compensation?
- I applied for the compensation, but I have not received an email regarding the receipt of compensation.
- I have applied for the compensation. Where can I check the application status?
- I applied for the compensation, but no bank transfer has been made. When will it be made?
- I would like to apply for compensation of accommodation expenses and transportation expenses, but I have no receipts. What should I do?
- My flight was delayed / cancelled / diverted and I received a paper titled “About application for compensation.” What should I do?
- I applied for compensation and entered the information on the “Customer Information Reference” screen, but an error occurred. Why dose it happen?
- What is the Confirmation Number / Passenger Number / Compensation Application Number (Reservation Number / Compensation Application Number for flights on or after May 19, 2026) required when applying for compensation?
- I would like to apply for compensation also for my companion who made reservation with the separate itinerary.
- I can not apply for compensation because I do not have e-mail address.
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