Frequently Asked Questions
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- Delay / Cancellation
Frequently asked questions about「Delay / Cancellation」
- If I board a connecting flight due to a canceled or delayed flight, will I still be rewarded the air miles for the flight I originally booked?
- If my flight is canceled due to bad weather, when should I complete the refund procedure by?
- How can I cancel or claim a refund on a ticket arranged by a travel agency?
- The flight I was due to board was canceled due to bad weather. Can I carry out the procedure for a bank transfer or refund at a place other than an airport counter?
- The flight I had booked was canceled due to bad weather. Will I be charged a fee for claiming a refund or making changes?
- Can you tell me about bank transfers (reservation changes) and refunds in the event of a flight delay or cancellation?
- Is there a service that will notify me of flight cancellations or delays?
- My flight was canceled due to a failure with the aircraft. Can I change my flight to another airline?
- If I find out at the airport that my flight has been canceled due to bad weather such as snowfall, will the procedure change before and after check-in and after passing through the security checkpoint?
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