Frequently Asked Questions
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Frequently asked questions about「Reservation Changes / Refunds」
- I canceled my ticket reservation paid for with my credit card, but I have not been refunded.
- Does the Cancellation Fee include consumption tax?
- Can I change the passenger of the ticket?
- I was unable to board my flight due to a sudden illness or injury. Can I make changes or claim a refund?
- Is there a fare that allows me to change my reservation on the day of my flight even after purchasing a ticket?
- I made a reservation with multiple people. Can I cancel the reservation or claim a refund for just some of the people in my group?
- Can I change the route of my ticket?
- An error occurs when I try to claim a refund with my credit card online. What should I do?
- I reserved a flight under my maiden name. What should I do to change the name to my married name?
- How can I get a refund on my ticket? And is there a deadline for the refund procedure?
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