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Frequently Asked Questions
What should I do if I don’t know my reservation number or e-Ticket number?

Your 6-character alphanumeric reservation number or 13-digit e-Ticket number can be found in your confirmation email or other related notifications. If the number cannot be confirmed, procedures must be completed at the airport counter.


Please note that official identification document(s) (*) are required for identity verification. (One official photo ID is required; if you do not have a photo ID, two forms of official identification are required.)


* Official identification documents
・Driver’s license
・Passport
・Resident’s Card (within 6 months from the date of issue)
・Citizen Card issued by ward, city, town or village; National Pension Handbook (National Pension Number Notification Card)
・Physical Disability Certificate, War Injury and Illness Certificate, Rehabilitation Certificate, Mental Disability Health and Welfare Certificate; Residence Card (with photo), Alien Registration Certificate
・Basic Resident Register Card (with Photo)
・Individual Number Card (My Number Card / with Photo)
・Health Insurance Eligibility Certificate
・Mariner’s Pocket Ledger, Real Estate Transaction Specialist Certificate, Radio Operator Permit
・Other licenses or certificates issued by public institutions

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