Frequently Asked Questions
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My flight was delayed / cancelled / diverted and I received a paper titled “About application for compensation.” What should I do?
We will compensate you (cover the expenses) for the costs you have paid out of pocket.
Please proceed from "Application Form for Compensation."
The deadline to apply for compensation is 30 days from the departure date of your reserved flight (or boarded flight).
If the application deadline has passed, you will not be able to apply for compensation.
For more information, please refer to "For customers who would like to receive compensation (cost covering)."
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