Customers who wish to change their reservation to another airline due to reasons attributable to the company (such as aircraft malfunction) may use their current tickets if they are switching to a flight operated by ANA, the JAL Group, ADO, SFJ, ORC, or IBX.

No fees will be charged for the change.
Additionally, the company will cover various expenses, such as transportation and accommodation costs, within the scope specified by our regulations.

For more information, please refer to "Involuntary Changes and Refunds."