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Frequently Asked Questions
Where can I get a receipt for the Refund Handling Fee and Cancellation Fee?

[For flights departing up to May 18, 2026]
A handling fee receipt can be issued when claiming a refund on the Solaseed Air website.
For details, please refer to “Receipts and Certificates.”
When claiming a refund at the Solaseed Air Reservation and Information Center or at one of our airport counters, please let us know that you would like a receipt.


[For flights departing on or after May 19, 2026]
It cannot be issued via the Solaseed Air website.
Please contact the Solaseed Air Reservation and Information Center.

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